Great Musical Instruments Standard Shipping & Returns Policy:

Free Shipping
Valid on most shipments to Lower 48 States.
Does not apply to orders shipped to Canada and international destinations.
APO/FPO shipments can only be shipped via USPS (7-15 business days) which requires an additional $10-$35 surcharge depending on the item.

(UPS transit time is for reference only; delivery days may not be exact)

Under normal circumstances, we do our best to ship most verified orders within 48 hours (except orders placed on weekends).

We ship almost entirely via United Parcel Service (UPS) for domestic orders.  Lightweight packages may be shipped via United States Postal Service (USPS)  Heavyweight and oversize items are shipped by freight.

On rare occasions we may face unforeseen delays shipping your order (i.e.large order volumes, weather conditions or circumstances beyond our control).  We will notify you by phone or email if we determine your order will not ship by the timeframe as stated.

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (Import Fees).  Import fees will not appear on your invoice and we may or may not remind you that these fees may incur. The recipient of an international shipment may be subject to such import fees, which are levied once a shipment reaches it destination country.  Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what may be.  Customs policies vary widely from country to country.  You should contact your local Customs office for further information.  When Customs clearance procedures are required, it can cause delays beyond our original delivery estimates.  Any time stated for delivery is an estimate only.

Great Musical Instruments Return Policy

If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase amount (shipping charges are not refundable). A $69.99 handling fee will incur for all returned cellos. Returned item must be in the original packaging and condition showing no signs of wear or abuse and complete with all collateral materials such as cases, straps, strings, care kits, free gift items, and any other materials that originally shipped with the instrument; otherwise the return will either be refused or a 20% restocking fee will be assessed.

All returned items must have a Return Authorization Number (“RMA Number”) on the outside of the package. Any items returned without a RMA Number may be refused. Obtain a RMA Number by calling  707-882-2414 or via e-mail: [email protected]  We recommend that you use a reliable carrier such as FedEx, UPS or DHL and insure your package when returning your item. Great Musical Instruments is not responsible for shipping damages for returns.

All returned items are inspected upon arrival at the Great Musical Instruments warehouse. You will be responsible for all return shipping costs. If the returned item shows signs of wear or not meeting these requirements, it may be refused or a restocking fee of up to 20% may be assessed.

You may expect to receive your refund within four (4) weeks of shipping your package back to us. Under normal circumstances you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our facility (up to 5 business days), and processing from bank, credit card company or through the mail if item was purchased with personal check or money order (5 business days). We issue refunds in the form of payment used to make your purchase.

Non-Returnable Items

We do not give refunds for the following items (these items may only be exchanged for the same product if defective): recorders, tin whistles, harmonicas, microphones, gift cards; and accessories including but not limited to pegs, bows, bridges, shoulder rests, strings, reeds, tubes, earbuds, earplugs, cleaners, polishes, polishing cloths and cleaning kits. Software, cassettes, books, CDs, DVDs, and videos may be returned for store credit only if in sealed original packaging.

Returned merchandise with damages, broken parts or otherwise considered non-resalable are also considered non-returnable.

How to Return an Item

1. Call us at 707-882-2414 M-F 9am-6pm PST or via e-mail: [email protected] to obtain a RMA Number.
2. Write the RMA Number on the return package. Item must be in original packaging complete with all original materials shipped with the instrument and showing no signs of wear or use.
3. Ship the package back to us via a reliable carrier and must be post marked within the first 30 days from the day you received the package.

Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provide inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.